If PUBG Mobile sensitivity is resetting after an update, first check that you are signed into the same game account, then look for your own saved sensitivity profile in the in-game Cloud Management menu. If a cloud copy is available, load it and verify your camera, ADS, gyroscope, and weapon-specific settings in Training Ground. If you never saved a copy, use screenshots or notes to rebuild the values; there is no universal setting that restores every player’s aim.
The official PUBG MOBILE Help Center confirms that sensitivity is managed in the game’s Settings menu and that weapon-specific profiles can also be saved to the cloud. The menu wording can vary by client version or language, so use the steps below as a safe recovery path rather than a promise that every patch has the same bug.
A reset may affect the whole profile or just one category. PUBG MOBILE has separate controls for viewpoint, scopes, aiming, and other sensitivity options. Its Help Center also describes Exclusive Sensitivity profiles for individual weapons. If a weapon has no separate value configured, the game applies the general sensitivity instead. That means a change in one scope or weapon can feel like a full reset even when the rest of the profile is intact.
There is no verified single cause or universal fix for every post-update reset. An update may coincide with a different account session, an unsynced cloud copy, or a change in the active sensitivity category. Start by identifying what changed before replacing settings or reinstalling the game.
PUBG MOBILE’s official guidance says that cloud saving for Exclusive Sensitivity includes all of the weapon-specific settings currently configured. If you rely on those profiles, review them together after restoring rather than checking only one weapon.
If no personal save appears, the cloud cannot restore values that were never uploaded. Use screenshots, a screen recording, or written notes from before the update to put the settings back. Change one category at a time so you can tell which adjustment affects your aim. Avoid copying a random “pro sensitivity” table: screen size, frame rate, grip, control layout, and gyro habits differ, so another player’s numbers are only a starting point.
The official PUBG MOBILE site documents creating and using sensitivity share codes through Cloud Management. A share code can help move or share a setup, but applying someone else’s code may replace your active settings. Keep a personal copy before using one. The official materials describe cloud saving and sharing, but do not promise a multi-version restore history, so do not assume an older cloud revision will always be available.
| Device | Safe first step | Avoid as the first fix |
|---|---|---|
| Android | Use the same in-game Cloud Management recovery steps and confirm the game account before changing device settings. | Do not select Clear data or Clear storage while the only copy may be on the device. Clearing cache is not established by the official sources as a sensitivity-reset fix. |
| iPhone or iPad | Use the in-game cloud profile and verify the active account before attempting a reinstall. | Do not offload or delete the app as an early troubleshooting step if you have not confirmed account access and backed up your settings. |
These steps focus on the game’s own saved profile, which is the documented recovery route for both platforms. Disabling battery optimization, changing graphics presets, or closing background apps is not documented by PUBG MOBILE as a fix for sensitivity data resetting, so avoid changing unrelated device settings unless support recommends it for your specific issue.
Open Training Ground and test with the same weapon, optic, and control style you normally use. First move the camera without firing, then track a stationary target while firing to check ADS, and finally test gyro movement if you use it. Check more than one scope and a weapon with a separate sensitivity entry. Make small adjustments, save again, and reopen the settings page to confirm the updated values are still there.
If the values keep disappearing, note your game version, device model, operating system version, account sign-in method, and which sensitivity categories reset. Capture the menu before making more changes, then contact PUBG MOBILE through its official player-support page or in-game Customer Service. Never share your password or one-time sign-in code with anyone offering a third-party fix.
PUBG MOBILE acknowledged reports of iPhone game settings resetting during updates in a developer Q&A dated June 10, 2022. The team said it had expanded cloud storage and believed that issue had been resolved at the time. That historical response is useful context, but it does not confirm that a current update has the same bug or guarantee a fix for every player today.
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