How to Restore Your PlayStation Store Purchase History and Find Missing Games

If a game you bought seems to have disappeared, first sign in to the PlayStation account used to buy it and check Game Library. To confirm that the purchase went through, open your PlayStation Store purchase history—Sony calls this your transaction history. There is no separate button that rebuilds the transaction log: restoring licenses refreshes content licenses, while the transaction history remains an account record.

Purchase history vs. Game Library: what to check

Use Transaction History when you need to verify a payment. Use Game Library when you want to reinstall a game. Sony’s official transaction-history guide covers the current paths for the web, PS5, PS4, and PlayStation App.

How to check your PlayStation Store purchase history

On the web

1. Sign in to PlayStation Account Management with the account used for the purchase.
2. Choose Transaction History.
3. Select a date range, then open a transaction to see its details.

The online view shows the past two years by default. If you are looking for an older purchase, change the date range before deciding it is missing.

On PS5

1. Open Settings > Users and Accounts.
2. Choose Account > Payment and Subscriptions > Transaction History.
3. Select the account, choose a date range, and open the transaction.

On PS4

1. Go to Settings > Account Management > Account Information.
2. Select Wallet > Transaction History.
3. Choose the account and date range, then select a transaction for details.

In the PlayStation App

Tap the PlayStation Store icon at the bottom of the screen, open the menu in the upper-right corner, and choose Transaction History. Set the date range and tap a transaction to view its details. The app menu can change as it is updated, so use Sony’s guide if the labels on your version differ.

On PS5 and PS4, only the family manager can view transaction history for family members. If you are checking a child account, sign in as the family manager.

How to redownload purchased games

Once the transaction is confirmed, use the download library. The game may not be installed, but a successful digital purchase should be associated with the purchasing account.

• PS5: Go to Games home > Game Library > Your Collection, select the game, and choose Download.
• PS4: Open Library > Purchased, select the game, and choose Download.
• PlayStation App: Open Game Library > Purchased, select the game, and tap Download to Console. The console must be linked to the app for remote downloads.
• Web: Sign in to PlayStation Store, select your avatar, then open Game Library > Purchased. Choose a game and select Download. On a phone, use the download icon.

For remote installs, the console and account must meet Sony’s setup requirements; an offline or unlinked console may not begin downloading right away. See Sony’s instructions for downloading games and add-ons for PS5, PS4, app, and web details.

What to do when a purchased game is missing

1. Check the account. Sign in with the same PlayStation account that made the purchase. If you have multiple accounts, check each one. A game shared from another person’s account may not be owned by yours.
2. Verify the transaction and date range. Confirm the order appears in Transaction History and that it was successful. Look at the receipt or order details if you have them.
3. Check for hidden games. On PS5, open Game Library > Filter and Sort and turn on Hidden Items. On PS4, go to Library > Purchased, press OPTIONS, and choose Check Hidden Content Items. Sony notes that a game hidden from the PS5 library is hidden across consoles signed in to that account. See the official guide to hidden games.
4. Restore licenses if the game is locked or unavailable. On PS5, go to Settings > Users and Accounts > Other > Restore Licenses, select the relevant license, and restore it. You can also highlight a game, press the options button, and select Restore License. On PS4, go to Settings > Account Management > Restore Licenses, then select Restore. Sony says this does not affect your data. It can help with a lock icon or missing content, but it does not recover a purchase made on a different account. More details are in Sony’s license-restoration guide.
5. Check whether it was a PlayStation Plus benefit. A game from a subscription catalog is not the same as a game purchased outright. Access can depend on an active eligible membership and whether the title remains available. Check the PlayStation Plus catalog guidance if you expected a subscription game.
6. Check account region and add-on compatibility. PlayStation Store content varies by country or region, and an add-on may not work with a disc game from another region. Your account’s country/region is shown in Account Management; Sony says it cannot be changed after account creation. Review how to check your account country or region.

If the purchase is listed but the download fails

Check PlayStation Network status, confirm the console is online and updated, and make sure it has enough free storage. If a download is stuck, pause and resume it from Downloads/Uploads (PS5) or Notifications > Downloads (PS4). If it still will not start, cancel and delete the stalled download, then start it again from Game Library. Follow Sony’s download troubleshooting steps before trying advanced Safe Mode options.

When to contact PlayStation Support

If a confirmed purchase does not appear in the correct account’s library after checking hidden items and restoring licenses, contact PlayStation Support through the support site for your account region. Include the order number, game or add-on name, purchase date, and any error code. A receipt or screenshot can help support locate the transaction. Do not send your password or sign-in verification codes.

In short: use Transaction History to prove that a purchase was recorded, then use Game Library to download it. License restoration is a useful fix for access problems, but it is not a tool for rebuilding the purchase-history list.