PS5 error CE-108255-1 means an error occurred with a game or application. PlayStation’s direct advice is to update the game. If the crash continues, work through the steps below, starting with quick checks and moving to repairs that take more time. The code alone does not prove that your console has a hardware failure, and no single fix is guaranteed for every game.
Sony classifies CE-108255-1 as a game or application error. Its dedicated support page recommends checking for a game update and directs players to PlayStation Repairs for further help. Broader PlayStation troubleshooting guidance also recommends restarting the console, updating system software, restoring licenses when relevant, rebuilding the database in Safe Mode, or deleting and reinstalling a game.
First, notice whether the error appears in one title or several. If only one game crashes, focus on that game’s update, installation, and license. If multiple unrelated games fail, update the console and use the Safe Mode steps below before considering a repair.
For Sony’s current guidance, see the official CE-108255-1 support page and its PS5 game-start troubleshooting guide.
Start with the simplest fix, especially because PlayStation’s page for this exact code says to update the game. On the PS5 home screen, highlight the affected game, press the Options button, and select Check for Update. Install any update that appears, then try launching the game again.
Also check the console: open Settings > System > System Software > System Software Update and Settings, then choose Update System Software if an update is available. Keep the console connected to power while an update installs. Sony’s instructions are on its game and app update guide and PS5 system software page.
Close the crashed application from the home screen: highlight its game card, press Options, and select Close Game. Then press the PS button, choose Power > Restart PS5, and open the game again. Restarting clears the current session and gives you a clean test without changing saved data or reinstalling anything.
After the restart, test the same part of the game that triggered the crash. If the game works, keep it and the system software current. If CE-108255-1 returns, continue to the next relevant fix.
If the affected title is digital, or it has a lock icon or access problem, restore your licenses. Go to Settings > Users and Accounts > Other > Restore Licenses, select the relevant license, and try the game again. PlayStation says restoring licenses does not affect your data and can help with games that crash. This step is less relevant to a disc game that launches normally before crashing.
See PlayStation’s license restoration instructions for details.
Safe Mode starts the PS5 with basic functions and includes maintenance options. To enter it, turn off the console by holding the power button for about three seconds. Once it is off, press and hold the power button again; release it after the second beep, which comes about seven seconds after the first. Connect the controller with a USB cable and press the PS button.
Choose Clear Cache and Rebuild Database. Try Clear System Software Cache first and test the game. If the error continues, return to the same menu and choose Rebuild Database, which scans the drive and creates a new database of system content. On Sony’s current PS5 Safe Mode list, this is option 6; follow the menu label to confirm you have selected the right tool.
Do not choose Reset PS5 or Reset PS5 (Reinstall System Software) as part of this step. Those options delete user data. Read Sony’s Safe Mode guide before selecting an unfamiliar option.
If the error remains tied to one title, remove and reinstall that game. Go to Settings > Storage > Console Storage > Games and Apps, select the affected game, and delete the game installation. Download it again from your Game Library or reinstall it from disc. Deleting the game app is different from deleting saved data, so take care to select only the game installation. Before any broader reset, confirm that important saves are backed up or synced.
If the title is on USB extended storage, move it to console storage and test it there. PlayStation notes that PS5 games must be copied back to console storage or an M.2 SSD to play. Its storage guide explains how to manage game data.
Use PlayStation Repairs or contact support if PS5 game crashes continue after updates, a Safe Mode database rebuild, and a clean reinstall—or if several games crash, the console freezes, or Safe Mode will not start. Share the exact code, the game title, what you were doing when it appeared, which steps you tried, and a photo or video if available. If the problem happens only in one game, the publisher may also have title-specific troubleshooting or a known service issue.
No. Sony describes this code as an error with a game or application. The code itself is not a diagnosis of SSD failure. Persistent crashes across multiple games or storage problems are reasons to use the official repair diagnostic rather than assume a specific component has failed.
The Safe Mode guide describes Rebuild Database as scanning the drive and creating a new database. The data-erasing options are separately labeled Reset PS5 and Reset PS5 (Reinstall System Software). Select the maintenance option by its full label and back up important data before any reset.
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