If PUBG Mobile shows a black screen after the Tencent logo, begin with the quick, reversible checks: see whether the game is under maintenance, force-close it, restart your phone, switch networks, and install any available game update. If the screen stays black, continue through the Android cache and graphics steps below. On iPhone or iPad, follow Apple’s close, update, and reinstall guidance instead of looking for an Android-style cache button.
The logo does not reveal one confirmed cause by itself. PUBG MOBILE’s support guidance for launch failures and crashes points to maintenance, network access, background apps, OS and game updates, graphics settings, storage, and cached data. Work through the steps in order, and reopen the game after each change so you can see what helped.
Before you delete anything: If you play on a Guest account, do not clear app data or uninstall PUBG Mobile yet. PUBG MOBILE says Guest game records may be lost when the game is removed or reinstalled and cannot be restored. Confirm that you can sign in through a linked account before taking a destructive step.
| What you notice | Start with |
|---|---|
| The problem began during an update or scheduled maintenance | Check official PUBG MOBILE announcements and wait for service to return |
| Other apps also have trouble connecting | Test Wi-Fi and mobile data, then restart the phone |
| Only PUBG Mobile fails to open | Force-close the game, update it, and clear its cache on Android |
| The issue started after changing graphics or installing a game update | Try the graphics reset if you can reach the lobby; otherwise skip to the platform-specific steps |
A client-side fix will not get you into a game while the service is unavailable for scheduled maintenance. Check the game’s official announcements or the official help page before changing device settings. If maintenance is in progress, wait until it ends and try again. The PUBG MOBILE help center specifically notes that the application may not run during server maintenance.
Read PUBG MOBILE’s launch troubleshooting page.
The game may have frozen while loading. Open your device’s app switcher or recent-apps view, swipe PUBG Mobile away to close it completely, then reopen it from its usual icon. Do not just switch to the Home screen and return; make sure the game process closes first. PUBG MOBILE recommends completely closing and restarting the game as a basic troubleshooting step.
Restarting clears a temporary app or system hang without removing your game data. Use the normal Restart option, wait for the device to finish booting, then open PUBG Mobile before launching other apps. If the phone is unresponsive, use the manufacturer’s restart instructions for your model. Google and Apple both include restarting the device in their guidance for apps that will not open.
If the game gets past the logo but stalls while loading, try a stable Wi-Fi connection. If you are already on Wi-Fi, test mobile data, or switch back the other way. Temporarily turn off a VPN, proxy, or custom network filter for one launch attempt; restore your usual settings afterward. PUBG MOBILE’s connection guidance recommends switching between Wi-Fi and mobile data and turning off a VPN when troubleshooting certain server-connection errors.
See PUBG MOBILE’s network and VPN troubleshooting steps.
Open the same official app store or authorized distribution channel you used to install the game and check for an update. Install it, then launch PUBG Mobile again. Avoid unofficial APK mirrors and “fixed” client downloads: they can introduce more problems and make account security harder to protect. If the store says the app is current, move on rather than repeatedly reinstalling the same version.
Check Settings for a pending operating-system update and install it when you have enough battery, storage, and a reliable connection. Menu labels differ by device: Android updates may be under System or About phone, while iPhone and iPad updates are under Settings > General > Software Update. Restart after the update, then test the game.
Google’s Android app troubleshooting guide and Apple’s app-opening guide both recommend checking for app and system updates when an app will not open.
Close apps you do not need for the test, especially other demanding games, video editors, or screen-recording apps. Check your device’s storage and remove downloads or apps you no longer need if space is nearly full. PUBG MOBILE says sufficient storage and closing unnecessary apps can help with app problems. Apple advises keeping at least 1 GB of free space to avoid general iPhone or iPad slowdowns; a game update or resource download may require additional room.
If the phone feels hot, pause the test, unplug it from a charger if practical, remove a thick case, and let it cool at room temperature. Avoid putting it in a refrigerator or freezer. Relaunch when the device is back to a normal temperature.
On Android, open Settings > Apps > PUBG MOBILE > Storage or Storage & cache, then tap Clear cache. The exact menu wording varies by phone. Reopen the game after clearing the cache. PUBG MOBILE’s support page recommends clearing the app cache as part of app optimization.
Choose Clear cache, not Clear data, for this first pass. Clearing data is more disruptive and can require you to sign in again. Only consider it if your game account is linked and you have verified that you know which sign-in method to use. If you use an iPhone or iPad, iOS does not offer the same general per-app Clear Cache control; continue with the Apple steps and the account-safe reinstall guidance below.
PUBG MOBILE’s app optimization guidance · Google’s Android app troubleshooting guide.
If the game opens far enough to show its menus, go to its graphics settings and choose a lower preset, such as Smooth, then restart the game. This can help test whether the current graphics configuration is involved; PUBG MOBILE lists changing graphics settings among its crash troubleshooting steps.
If the screen is black before you can reach the lobby, skip this step. Do not delete random folders, edit configuration files, enable Developer Options, or use third-party GFX tools to force settings. Those actions are not a reliable way to repair the launch problem and can create extra complications.
A fresh install is a last resort because removing the app can erase locally stored game information. First, make sure the account is linked to a supported sign-in method and verify that you can access that account’s credentials. If you still have a Guest account, stop here and contact PUBG MOBILE Support before uninstalling; PUBG MOBILE says it cannot restore Guest records lost after removal or reinstallation.
Once your account is protected, uninstall PUBG Mobile, restart the device, and reinstall it from the same official store or authorized source. Download required game resources over a stable connection, then sign in using the linked method you confirmed. On iPhone or iPad, Apple recommends deleting and redownloading an app that still will not open, while warning that locally stored app data may be lost. Apple’s Offload App option keeps documents and data, but it may not remove the data causing a persistent game issue.
Read PUBG MOBILE’s warning about Guest accounts · See Apple’s steps for an iPhone or iPad app that will not open.
Contact support through the web if you cannot reach the in-game menu. Include your device model, OS version, PUBG Mobile version if visible, the time the problem started, what appears on screen, whether you use Wi-Fi or mobile data, and which steps you already tried. Add a screenshot or short recording if you can capture the problem safely. Do not include your password or verification codes. PUBG MOBILE asks players to provide the error details, device model, OS version, and screenshots or videos when reporting a bug.
Open the official PUBG MOBILE Support instructions or use the web contact page.
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