If PUBG MOBILE says your account is logged in on another device, close the game on any other phone or tablet you used, then sign in on one device with the same linked account method. If the message appears unexpectedly, secure the Google, Apple, Facebook, or other sign-in account linked to your PUBG profile and start PUBG MOBILE’s official account-recovery flow. The alert can point to an active or stale session, but it does not by itself prove that someone stole your account.
The message indicates a conflict between the session PUBG MOBILE sees and the session you are trying to start. It may happen after switching phones, using more than one device, reinstalling the game, or signing in through a different linked provider. If you were not using another device, treat it as a possible account-security issue until you have checked the login connected to your game profile.
The previous version of this guide described a universal “Manage Devices” page and a “Log Out All Devices” button. PUBG MOBILE’s current support guidance does not establish that menu path, so do not rely on it or enter your account password into an unofficial session-management site.
Fully close PUBG MOBILE on your old phone, tablet, or any other device you own. If the game is open in an Android emulator you started yourself, exit the game and close the emulator too. Then wait briefly, reopen PUBG MOBILE on your main device, and try once. This checks for a second session you control; it cannot remove an intruder’s access, so continue to the security steps if the alert returns or the other device is unfamiliar.
Use the official website or app for the sign-in provider linked to your game profile. Change that provider’s password to a unique one, review its signed-in devices or recent activity, and end sessions you do not recognize. Turn on two-step verification if the provider offers it. Secure the email account used for recovery as well, since access to that inbox may allow someone to reset passwords.
At the game’s login screen, tap Help in the upper-right corner, choose Hacked Account & Other Account Issues, and follow the account-recovery prompts. PUBG MOBILE’s published recovery guide describes this route. Provide information that matches the account and submit the request through the in-game flow.
If you cannot reach the game’s login screen, open the official PUBG MOBILE Support portal and use its login or account issue options. PUBG’s contact guidance also points players to the in-game Customer Service icon in Settings when they can access the game.
When you retry, choose the same provider you originally connected to the PUBG account. A Google Play, Apple, Facebook, or other supported sign-in can lead to a different profile if you choose an account that was never linked to your game data. Do not create a new guest profile and assume it contains your old progress. If you are unsure which provider you used, check saved login records and provider accounts before binding anything new.
PUBG MOBILE’s support FAQ warns that guest-account records cannot be restored after the game is deleted or reinstalled. If your profile was never linked, avoid uninstalling the app or clearing its data; contact official support first and explain that the account was used as a guest.
Update PUBG MOBILE from the official app store for your device, force-close it, and restart your phone. Try one stable connection you control. If you normally use a VPN or proxy, temporarily test with it off; this is only a connection check, not a proven fix for an account-session conflict. Repeatedly switching networks or resetting every network setting will not sign out another account session.
On Android, you can try clearing the game’s cache from Settings. Menu names vary, but the path is usually Settings > Apps > PUBG MOBILE > Storage > Clear cache. Android’s help documentation distinguishes temporary cached files from app data. Choose Clear cache only; do not choose Clear storage or Clear data while account access is uncertain.
On iPhone or iPad, offloading an app keeps its documents and data, while deleting it removes the app and its related local data. Neither option can resolve an account-side session by itself. If you are considering reinstalling PUBG MOBILE, first confirm that your game profile is linked and that you can sign in to the linked provider.
Reinstalling is a last resort for a damaged or outdated local installation, not the first fix for an account logged in elsewhere. Before removing PUBG MOBILE, make sure you know the correct linked login and can access it. Do not reinstall if you played on a guest account and have not received guidance from support: PUBG MOBILE says guest play records and payment history are not recoverable after deletion or reinstallation.
If the error persists after securing the linked provider and trying the official recovery flow, contact support through the in-game Customer Service option or the official Support portal. Include your PUBG player ID (UID), in-game nickname, device model and operating-system version, a screenshot of the exact message, and a short timeline of when you last accessed the account. If official support asks for purchase verification, provide only the requested receipt or order reference through its official channel.
Never send your password, one-time sign-in code, full payment-card number, or recovery codes. Do not expect a fixed response window: PUBG MOBILE’s public support pages do not promise a universal 24-to-48-hour resolution.
For device-side steps, see Google’s Android app troubleshooting guide and Apple’s iPhone storage guidance. For account recovery, use PUBG MOBILE’s official recovery-tool guide and lost-account FAQ.
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